Top AI Chatbots for Ecommerce

AI chatbots have moved into ecommerce pretty naturally. Online stores use them to answer routine questions, help shoppers find products, and keep conversations moving when support teams are busy. Some are built for quick replies and order updates. Others are more focused on sales flow, recommendations, or handling a larger volume of chats without things getting messy.

This list looks at AI chatbots used in ecommerce and the ways they fit into day-to-day store operations. The tools included here are not all built the same way, which is usually the interesting part. Some lean more into support, some into conversion, and some try to cover both.

Fix the Ad Side Before the Chatbot Takes Over

If an ecommerce store is adding an AI chatbot, it also helps to look at the traffic and ad inputs feeding that conversation. Extuitive is built around ad forecasting before launch, with a focus on predicting performance, testing creative directions, and analyzing product, audience, and messaging inputs before budget gets spent. The platform is positioned for ecommerce brands, especially Shopify stores, and ties its workflow to ad creation, validation, and launch planning.

Ready to Tighten Up the Funnel Before the Chatbot Step?

Talk with Extuitive to:

• review ad concepts before launch
• test messaging and creative angles earlier
• get a clearer read on which campaigns are worth pushing to live traffic

Book a demo with Extuitive and see whether the acquisition side is strong enough to support better chatbot conversations.

1. Clerk.io

Clerk.io is an ecommerce shopping assistant built around product discovery, buyer guidance, and post-purchase support. It is designed to help online stores answer product questions, suggest relevant items, and assist shoppers during moments of hesitation. Instead of working like a basic FAQ bot, it is framed more as a tool that follows shopping intent, reads page context, and responds in a way that stays close to the buying journey.

A noticeable part of the platform is its focus on practical store actions rather than open-ended conversation. It covers tasks such as sizing help, order tracking, multilingual support, and escalation to human teams when needed. Clerk.io also sits inside a broader ecommerce setup that includes search, recommendations, audience, and email tools, so the chatbot is presented as one part of a connected system rather than a standalone add-on.

Key Highlights:

• Built for ecommerce product guidance
• Supports intent-based shopping conversations
• Handles product-specific questions
• Includes order tracking support
• Offers multilingual and voice-based interaction
• Passes conversations to human support with context
• Works alongside search and recommendation tools
• Designed with cookieless setup in mind

Services:

• AI shopping assistance
• Product recommendations
• Return-prevention guidance
• Exit-intent engagement
• Problem-based product matching
• Order tracking responses
• Multilingual chat support
• Helpdesk escalation and handoff

Contacts:

• Website: www.clerk.io
• E-mail: support@clerk.io
• Instagram: www.instagram.com/clerk_io
• LinkedIn: www.linkedin.com/company/clerk-io
• Twitter: x.com/clerk_io
• Facebook: www.facebook.com/www.Clerk.io
• Address: Kigkurren 8g, 2300 Copenhagen, Denmark
• Phone: (+45) 70 555 100

2. ChatLab

ChatLab is an AI chatbot platform that can be adapted for ecommerce stores looking to automate routine customer conversations. It connects with store data, learns from uploaded sources, and supports common shopping tasks such as product search, recommendations, and order-related questions. Its structure appears flexible, with room for stores to shape the chatbot around existing content, product catalogs, and support materials.

Another clear part of the platform is operational coverage. ChatLab is built to plug into ecommerce systems and provide access to inventory, order status, and customer-facing information without requiring a heavy setup. It also supports multilingual conversations and backend connections, which makes it more useful for stores that need the chatbot to do more than answer static questions.

Key Highlights:

• Built for ecommerce sales and support use cases
• Learns from websites, files, and connected data
• Supports natural language product search
• Connects with order and inventory data
• Covers multilingual customer communication
• Works with several ecommerce platforms
• Allows customization and model selection
• Designed for no-code deployment

Services:

• AI product discovery
• Product recommendations
• Checkout support
• Order tracking
• Inventory and availability checks
• Return and support assistance
• Customer insight reporting
• Ecommerce platform integrations

Contacts:

• Website: www.chatlab.com
• E-mail: contact@chatlab.com
• LinkedIn: www.linkedin.com/company/chatlab
• Twitter: x.com/ChatLabCom
• Facebook: www.facebook.com/people/ChatLab
• Address: ChatLab Sp. z o.o. Zamknięta 10/1.5 30-554 Kraków, Poland

3. Rep AI

Rep AI is built for ecommerce stores that want a chatbot focused on both sales activity and customer support. The platform is centered on shopper engagement during the buying journey, with features aimed at starting conversations at the right time, guiding people toward products, and reducing friction before checkout. It leans heavily into storefront interaction, especially for brands that want the chatbot to play a visible role in product discovery and conversion support.

Beyond the sales side, Rep AI also includes support functions and conversation analytics. It handles common customer questions, supports helpdesk workflows, and surfaces information about drop-off points, missing content, and shopper behavior. Much of the platform is framed around Shopify use, with catalog syncing, live support drop-in, and post-order task handling included as part of a broader ecommerce workflow.

Key Highlights:

• Built around ecommerce sales and support
• Focuses on shopper engagement during the journey
• Syncs product catalog directly
• Uses behavioral triggers for conversations
• Supports live agent involvement during chats
• Includes analytics on conversation outcomes
• Tracks support and conversion-related patterns
• Designed to scale with store traffic

Services:

• AI shopping assistance
• Product finder support
• Upsell and cross-sell guidance
• Cart and checkout support
• Post-order assistance
• Helpdesk ticketing support
• Helpdesk email answering
• Conversation and performance analytics

Contacts:

• Website: www.hellorep.ai
• Instagram: www.instagram.com/rep_ai_team
• LinkedIn: www.linkedin.com/company/teamrepai
• Facebook: www.facebook.com/TeamRepAI

4. Tidio

Tidio is a customer service platform that combines AI agent functions, live chat, help desk tools, and automation flows in one place. For ecommerce use, its chatbot layer fits into a larger support setup rather than standing alone. The platform presents AI as a way to handle routine conversations reliably while keeping human teams involved in more complex cases, which gives it a more support-led position than a purely sales-led one.

Another important part of Tidio is how it ties automation to team workflows. Lyro AI Agent is trained on approved data sources, while the wider platform covers ticket organization, live chat, proactive messaging, and integrations with common business tools. That makes it useful for stores that want one system for customer conversations, agent coordination, and automated actions instead of separate tools for each task.

Key Highlights:

• Combines AI agent, live chat, and help desk tools
• Trains AI on verified support sources
• Keeps human agents involved in complex cases
• Supports brand voice alignment
• Includes proactive automation flows
• Organizes support workflows in one platform
• Connects with a wide range of integrations
• Built for customer service teams as well as AI use

Services:

• AI customer support
• Live chat
• Help desk management
• Workflow automation
• Lead capture
• Sales conversation flows
• Task automation for support teams
• Native integrations across business tools

Contacts:

• Website: www.tidio.com
• E-mail: support@tidio.net
• Instagram: www.instagram.com/tidiocx
• LinkedIn: www.linkedin.com/company/tidio-ltd
• Twitter: x.com/tidiocx
• Facebook: www.facebook.com/TidioCX
• Address: 1301 Sansome Street, 2nd floor, San Francisco, CA 94111 USA

5. Engati

Engati approaches ecommerce chat through a conversational commerce model with a strong WhatsApp focus. The platform is built around product discovery, campaign messaging, order communication, and post-purchase actions inside messaging channels. Rather than limiting chatbot use to website support, it extends the shopping flow into chat-based interactions where customers can browse products, receive updates, and continue parts of the buying process.

A second defining part of Engati is its channel and automation setup. It supports WhatsApp commerce functions, chatbot flows, live chat, campaign management, and ecommerce integrations tied to platforms such as Shopify and WooCommerce. The platform also includes tools for abandoned checkout recovery, reorder prompts, feedback collection, and customer segmentation, which places it close to both support operations and retention-focused messaging.

Key Highlights:

• Strong focus on WhatsApp ecommerce use
• Supports conversational shopping flows
• Extends into post-purchase messaging
• Includes omnichannel inbox features
• Offers low-code chatbot building
• Connects with ecommerce platforms
• Covers campaign and retargeting workflows
• Supports multilingual conversations

Services:

• WhatsApp chatbot support
• Product discovery in chat
• Order notifications
• Returns and refund communication
• Abandoned checkout automation
• Re-order automation
• Product recommendations
• Customer segmentation and retargeting

Contacts:

• Website: www.engati.com 
• Instagram: www.instagram.com/getengati
• LinkedIn: www.linkedin.com/company/engati
• Twitter: x.com/getengati
• Facebook: www.facebook.com/getengati

6. Kayako

Kayako is an AI-first support platform with chatbot functions aimed at repetitive ecommerce service requests. Its setup is more support-driven than sales-driven, with most of its messaging centered on resolving order status questions, returns, refunds, shipping delays, and other high-volume inquiries. For ecommerce teams handling a large amount of routine customer contact, the platform is built to reduce manual ticket work and keep support costs more predictable.

What stands out in the platform is its use of support history and connected systems to answer questions with live context. Kayako pulls from past tickets, knowledge base content, and commerce or logistics tools to deliver order-specific responses. It also includes broader support features such as unified inboxes, multilingual help centers, proactive engagement, and AI summaries, which makes the chatbot part of a wider customer support environment rather than a single chat widget.

Key Highlights:

• Built for repetitive ecommerce support cases
• Focuses on order, shipping, and return questions
• Uses historical tickets and knowledge content
• Connects with order and logistics systems
• Supports self-learning from closed conversations
• Includes omnichannel support tools
• Provides AI summaries and agent assistance
• Fits into a unified support workflow

Services:

• Order status automation
• Return and refund handling
• FAQ resolution
• AI-guided self-service
• Ticket assistance and summaries
• Multichannel support
• Help center support
• Ecommerce and shipping integrations

Contacts:

• Website: kayako.com
• LinkedIn: www.linkedin.com/company/kayako
• Twitter: x.com/Kayako
• Facebook: www.facebook.com/kayako

7. Gorgias

Gorgias is a conversational AI platform built for ecommerce support and sales in one system. It brings customer conversations, store data, and connected tools into a shared workspace so teams can manage service tasks and shopper interactions without jumping between platforms. A big part of its setup is the link to ecommerce operations, especially for stores that need order edits, product details, and customer context available inside the same interface.

Its structure goes beyond a standard support desk. Gorgias includes an AI Agent for support automation, a helpdesk environment, voice and SMS support, and a marketing layer for proactive shopper engagement. That makes it relevant for brands that want one platform to handle routine support work while also using chat as part of conversion and retention activity.

Key Highlights:

• Built for ecommerce sales and support
• Combines AI agent and helpdesk functions
• Strong connection with Shopify workflows
• Brings customer data and channels into one view
• Supports proactive shopper engagement
• Connects with a wide range of ecommerce tools
• Covers support, voice, SMS, and chat
• Includes marketing and shopping assistant features

Services:

• AI support automation
• AI shopping assistance
• Helpdesk management
• Voice support
• SMS support
• Real-time shopper engagement
• Promotional chat campaigns
• Ecommerce tool integrations

Contacts:

• Website: www.gorgias.com

8. Tolstoy AI Shopper

Tolstoy AI Shopper is an AI sales assistant designed for ecommerce product discovery and guided shopping. It is built to chat with visitors, answer product questions, recommend items, and let shoppers add products to cart directly from the conversation. The platform is trained on catalog data and brand rules, so its role is closely tied to the store's product layer rather than general support alone.

Another clear part of the platform is its focus on interactive shopping features. Tolstoy AI Shopper includes top product questions on PDPs, virtual try-on, sizing support, and cross-sell suggestions. It also collects shopper preference data that can be passed into CRM and lifecycle tools, which gives it a stronger sales and merchandising angle than a typical service chatbot.

Key Highlights:

• Built as an AI sales agent for ecommerce
• Trains on catalog and brand rules
• Answers product questions in real time
• Supports add-to-cart within chat
• Includes editable product question prompts
• Offers virtual try-on and size guidance
• Collects shopper preference data
• Connects with ecommerce and marketing tools

Services:

• AI product recommendations
• Product Q&A
• Add-to-cart in chat
• Virtual try-on
• Size recommendations
• Cross-sell suggestions
• Shopper data capture
• CRM and analytics integrations

Contacts:

• Website: www.gotolstoy.com
• Instagram: www.instagram.com/gotolstoy
• LinkedIn: www.linkedin.com/company/gotolstoy
• Twitter: x.com/gotolstoy

9. Landbot

Landbot is a no-code chatbot platform that can be adapted for ecommerce sales, support, and lead capture across websites and messaging channels. Its ecommerce use is built around conversational flows that help stores answer questions, recommend products, collect data, and guide shoppers through different steps of the journey. Instead of offering one fixed shopping assistant model, it gives teams a builder for shaping chatbot experiences around their own workflows.

That flexibility shows up in its drag-and-drop setup, conditional logic, rich media support, and third-party integrations. Landbot can be used for live chat screening, product launches, checkout flows, shipping updates, and feedback collection, depending on how the bot is configured. For ecommerce teams that want more control over the conversation structure, it works more like a chatbot creation platform than a single-purpose retail assistant.

Key Highlights:

• No-code chatbot builder for ecommerce
• Works across web and messaging apps
• Supports rich media and interactive replies
• Uses conditional logic for personalization
• Connects with third-party tools and workflows
• Includes Dialogflow-based NLP support
• Offers pre-built templates
• Designed for flexible deployment and sharing

Services:

• Lead capture
• Customer support automation
• Product recommendations
• Shopping cart and checkout flows
• Shipping updates
• Transaction confirmations
• Feedback collection
• CRM, payment, and analytics integrations

Contacts:

• Website: landbot.io
• Instagram: www.instagram.com/landbot.io
• LinkedIn: www.linkedin.com/company/landbot-io
• Twitter: x.com/Landbot_io
• Facebook: www.facebook.com/landbot.io

10. Amio

Amio is an AI chatbot platform built for ecommerce support and sales use cases, with a clear focus on product guidance, order-related help, and live agent handoff. It is designed to learn from store content, product feeds, uploaded files, and website data, then use that information to answer questions and assist shoppers across the buying journey. The platform covers both pre-sale and post-sale conversations, which makes it useful for stores that need one chatbot for browsing help as well as support tasks.

Its setup is structured around speed and customization. Amio lets teams define tone of voice, create custom answers for important questions, connect helpdesks, and integrate ecommerce systems for order access and customer requests. Since it also supports web chat, in-app chat, WhatsApp, Messenger, and other channels, the platform is built to work across multiple touchpoints rather than staying limited to a website widget.

Key Highlights:

• Built for ecommerce sales and support
• Learns from product and business data
• Supports product discovery and shopping guidance
• Covers web, in-app, and messaging channels
• Allows tone of voice customization
• Includes custom responses and backend actions
• Connects with helpdesks for handoff
• Integrates with ecommerce platforms

Services:

• AI customer support
• Virtual shopping assistance
• Product discovery
• Proactive shopper outreach
• Order-related support
• Live agent escalation
• Helpdesk integration
• Ecommerce platform integration

Contacts:

• Website: www.amio.io
• E-mail: support@amio.io
• LinkedIn: www.linkedin.com/company/amio.io
• Phone: +420228225096

11. Chatfuel

Chatfuel is a chatbot platform built around ecommerce marketing, messaging, and automated customer communication across channels like Facebook, Instagram, WhatsApp, and websites. Its ecommerce positioning is closely tied to audience engagement, ad response flows, promo campaigns, and chatbot-driven sales conversations. Rather than centering mainly on website support, it leans more into social and messaging-based commerce where stores interact with leads and customers inside platforms they already use.

A practical part of the platform is its use of templates and no-code setup for common ecommerce tasks. Chatfuel can support promo code delivery, FAQs, product recommendations, feedback handling, store locator flows, and ad-driven lead generation. It also supports payments in chat through Stripe, which gives it a transactional role in addition to marketing and support automation.

Key Highlights:

• Strong focus on messaging-based ecommerce
• Works across Facebook, Instagram, WhatsApp, and web
• Supports no-code chatbot creation
• Offers ready-to-use ecommerce templates
• Built for ad response and lead capture flows
• Includes in-chat payment support
• Covers product recommendations and FAQs
• Connects social engagement with commerce actions

Services:

• Lead generation
• Promo code distribution
• FAQ automation
• Product recommendations
• Ad click response flows
• Feedback and review handling
• Store locator support
• In-chat payment processing

Contacts:

• Website: chatfuel.com
• Instagram: www.instagram.com/chatfuel
• LinkedIn: www.linkedin.com/company/chatfuel
• Twitter: x.com/chatfuel
• Facebook: www.facebook.com/groups/chatfuel

12. ProProfs Chat

ProProfs Chat is a live chat platform for ecommerce websites that combines operator-based chat, chatbot support, proactive messaging, and visitor monitoring. Its role in ecommerce is centered on sales support, lead capture, cart abandonment reduction, and checkout assistance. The platform is less about an AI shopping assistant trained on deep product logic and more about helping teams manage live conversations and automated chat workflows around buying activity.

A useful part of the setup is how it blends chat functions with broader support and marketing tools. ProProfs Chat includes pre-chat forms, offline lead capture, product suggestions, chat analytics, CRM connections, and integrations with help desk and email tools. For ecommerce teams that want live chat with chatbot support layered in, it works as a practical service and sales communication system.

Key Highlights:

• Live chat platform for ecommerce stores
• Combines live operators and chatbot support
• Supports proactive visitor engagement
• Tracks visitor activity and browsing behavior
• Helps with cart abandonment and checkout support
• Includes pre-chat forms and offline messages
• Connects with CRM and marketing tools
• Offers workflow and chat window customization

Services:

• Live chat support
• Lead capture
• Proactive chat greetings
• Cart abandonment support
• Product recommendations in chat
• Chatbot-based support routing
• Visitor monitoring and analytics
• CRM and help desk integrations

Contacts:

• Website: www.proprofschat.com
• E-mail: support@proprofs.com
• LinkedIn: www.linkedin.com/company/proprofs
• Twitter: x.com/proprofs
• Facebook: www.facebook.com/proprofs
• Address: 3101 Ocean Park Blvd Ste 100 PMB 187, Santa Monica, California 90405, USA
• Phone: (855) 776-7763

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Final Thoughts

AI chatbots for ecommerce have become a practical part of online shopping rather than just a novelty. They handle routine questions, guide shoppers through product choices, and provide support when teams aren’t available. The main value comes from keeping conversations flowing and letting customers find what they need quickly without waiting.

Each platform takes a slightly different approach, from live chat integration to AI-guided product discovery, and from post-purchase support to proactive engagement. The right choice depends on how a store wants to balance sales assistance, customer service, and workflow automation. At the end of the day, chatbots are tools to make the shopping experience smoother and interactions more consistent, helping stores keep pace with what shoppers expect today.

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