In a world where shoppers expect quick answers right on your site, picking the right live chat tool can make chatting with customers feel smooth and straightforward. This guide looks at top apps with solid options that play nice with Shopify without the hype. We'll break down what each one does in plain terms, so you can see how they might fit into your store's routine.
Extuitive - AI Ad Creative & Testing Platform
At Extuitive, our platform connects straight to your Shopify store and handles the whole ad creation process from start to finish. You simply share a few details about the product and the audience, and our AI jumps in - it generates full sets of images, videos, copy variations, headlines, and even fresh product concepts. Right after that, our platform tests every single creative against thousands of simulated shopper profiles to predict real-world performance before any ad budget is spent.
Once the testing round is complete, our platform packages up the highest-scoring creatives and hands them over ready to launch on Meta, TikTok, Google, or wherever you run traffic. Our users - mostly solo founders and small marketing teams - love that they can get new winning ads without waiting on designers, copywriters, or weeks of manual testing.
1. Tidio
Tidio offers a setup for handling customer chats that mixes live conversations with some automated help. Teams use it to keep things organized, pulling in messages from different spots and responding through a central spot. The AI part steps in for routine questions, letting people behind the scenes focus on trickier stuff without everything feeling too rigid.
It ties into other tools smoothly, so info flows between chats and things like order details or product lists. This way, responses stay relevant, and the whole process doesn't interrupt the flow of a regular workday. Folks running smaller operations often find it handy for juggling support without needing a big overhaul.
Key Highlights:
- Handles live chats alongside automated replies for common queries
- Includes a help desk to sort and track conversations
- Works with flows to guide visitors through site interactions
- Pulls in data from connected apps for context during talks
Contact and Social Media Information:
- Website: www.tidio.com
- E-mail: support@tidio.net
- Facebook: www.facebook.com/TidioCX
- Twitter: x.com/tidiocx
- LinkedIn: www.linkedin.com/company/tidio-ltd
- Instagram: www.instagram.com/tidiocx
- Shopify App Store: apps.shopify.com/tidio-chat
2. Gorgias
Gorgias pulls customer messages into one view, covering chats, emails, and more, all linked to store details. It lets teams peek at order history or product info while replying, keeping responses tied to what's happening in the shop. The AI side handles straightforward support bits, freeing up time for deeper dives into customer needs.
Beyond just reacting, it supports proactive outreach, like popping up offers during browsing sessions. This setup blends sales touches with service, so interactions feel connected to the overall shopping path. It's geared toward keeping everything in sync without jumping between too many screens.
Key Highlights:
- Unifies support channels in a single dashboard
- Connects directly to Shopify for real-time order access
- Uses AI for routine inquiry handling
- Supports marketing chats to engage shoppers on-site
Contact and Social Media Information:
- Website: www.gorgias.com
- E-mail: privacy@gorgias.com
- Shopify App Store: apps.shopify.com/helpdesk
3. LiveChat
LiveChat sets up a chat window that blends real-time talks with bot-assisted replies for everyday questions. Agents get quick access to visitor details, helping tailor responses without digging through separate systems. It tracks chat patterns to spot common themes, making it easier to tweak how support runs day to day.
The tool extends to mobile and desktop, so checking in on conversations happens wherever work takes you. Integrations link it to e-commerce platforms, pulling in product suggestions or order updates mid-chat. This keeps the back-and-forth natural, like a casual exchange rather than a scripted routine.
Key Highlights:
- Provides real-time chat with built-in AI for simple automations
- Offers reporting on chat trends and agent performance
- Integrates with sites like Shopify for seamless product sharing
- Includes mobile apps for on-the-go management
Contact and Social Media Information:
- Website: www.livechat.com
- Facebook: www.facebook.com/livechat
- Twitter: x.com/LiveChat
- Instagram: www.instagram.com/livechat
- Shopify App Store: apps.shopify.com/livechat
- Address: Text, Inc. 101 Arch Street, 8th Floor Boston MA 02110 United States of America
4. Zendesk
Zendesk runs a full customer service platform that pulls together chats, emails, phone calls, and messages into one place agents can actually work from. Teams use it to track tickets, see past conversations, and keep everything tied to the customer record without jumping between different tools. The AI pieces handle some of the repeat questions on their own, while still letting a person step in when things get complicated.
It connects to a bunch of other software, including Shopify, so order details and customer history show up right inside the chat window. People who need reporting and workflows tend to lean on it because the dashboards give a clear picture of what’s going on across the whole support operation.
Key Highlights:
- Combines live chat with ticketing and multiple channels
- Offers AI agents for automatic replies and routing
- Includes built-in reporting and analytics tools
- Works with voice calls and self-service help centers
Contact and Social Media Information:
- Website: www.zendesk.com
- Facebook: www.facebook.com/zendesk
- Twitter: x.com/zendesk
- LinkedIn: www.linkedin.com/company/zendesk
- Instagram: www.instagram.com/zendesk
- Address: 181 Fremont St. San Francisco, CA 94105
- Phone: 18888519456
5. Shopify Inbox
Shopify Inbox comes built straight into the Shopify admin, so store owners don’t have to install anything extra to start chatting with visitors. It shows the customer’s cart, past orders, and basic details while the conversation is happening, which keeps replies quick and relevant. The chat window sits in the store and looks like part of the regular design.
Teams handle messages from desktop or the mobile app, and simple automations cover things like greetings or order-status updates. It also throws in some AI-suggested replies for common questions, which comes in handy when you’re juggling a few chats at once.
Key Highlights:
- Free tool included with every Shopify plan
- Shows cart and order info during chats
- Sends automated messages and quick replies
- Works from mobile app or Shopify admin
Contact and Social Media Information:
- Website: www.shopify.com
- Facebook: www.facebook.com/shopify
- Twitter: x.com/shopify
- LinkedIn: www.linkedin.com/company/shopify
- Instagram: www.instagram.com/shopify
- Shopify App Store: apps.shopify.com/inbox
- Address: Data Protection Officer 77 Robinson Road, #13-00 Robinson 77, Singapore 068896
6. Intercom
Intercom focuses on messaging that feels more like a conversation than a ticket queue. Visitors get a chat bubble that can switch between automated answers and real people without much friction. The setup lets teams send proactive messages based on what someone is doing on the site, like browsing a certain product or hanging on the checkout page.
It ties customer data together across visits, so the next person picking up the thread already knows the backstory. Larger teams use the routing rules and workspace options to split work between support, sales, or success roles depending on the context.
Key Highlights:
- Runs messenger-style chats with proactive outreach
- Includes Fin AI agent for handling queries
- Routes conversations to different teams automatically
- Keeps full customer history inside the messenger
Contact and Social Media Information:
- Website: www.intercom.com
- E-mail: press@intercom.com
- Shopify App Store: apps.shopify.com/intercom
7. Re:amaze
Re:amaze pulls together live chat social messages, and even push notifications into one shared inbox that teams can work from without switching apps all day. People use it to tag conversations, leave internal notes, or assign stuff to the right person, which keeps things from getting lost when multiple folks handle support. The automation side handles repeat tasks or routes messages based on simple rules.
It also shows what a visitor is doing on the site in real time, like which page they’re on or what’s in their cart, so replies can feel more personal. For shops with several brands or stores, everything stays in one account but separated cleanly so nothing gets mixed up.
Key Highlights:
- Combines chat, email, SMS, and social into one inbox
- Shows live visitor activity and cart details
- Handles multiple brands or stores from the same account
- Offers mobile apps for iOS and Android
Contact and Social Media Information:
- Website: www.reamaze.com
- E-mail: support@reamaze.com
- Facebook: www.facebook.com/reamaze
- Twitter: x.com/reamaze
- Instagram: www.instagram.com/reamaze
- Shopify App Store: apps.shopify.com/reamaze
- Address: 2155 E. GoDaddy Way, Tempe, AZ 85284 USA
8. Smartsupp
Smartsupp gives stores a chat widget that teams can use to talk to visitors while they browse. It brings messages from live chat, email, WhatsApp, and Messenger into the same dashboard so agents don’t have to jump around. The AI shopping assistant reads the store’s products and answers questions on its own, then hands off to a person when needed.
Agents can see a visitor’s history and what they’re looking at right now, which makes replies quicker. There are also basic automations for greetings or collecting leads even when no one is online.
Key Highlights:
- Unifies chat, email, WhatsApp, and Messenger
- Includes AI assistant that learns from product feed
- Shows visitor browsing behavior in real time
- Works with mobile apps for agents
Contact and Social Media Information:
- Website: www.smartsupp.com
- E-mail: dpo@smartsupp.com
- Facebook: www.facebook.com/smartsupp
- Twitter: x.com/smartsuppcom
- Instagram: www.instagram.com/smartsupp_app
- Shopify App Store: apps.shopify.com/smartsupp-chat
- Address: Šumavská 31, building B 602 00 Brno Czechia
9. Chatra
Chatra sets up a chat window that works both when someone is online and when they’re not - visitors just leave a message like email. It connects Facebook, Instagram, VK, and regular email so all conversations land in the same place. Agents can watch who’s on the site, where they are, and what pages they’ve seen before typing anything.
The tool keeps things simple with targeted auto-messages and basic bots for common questions. Mobile apps let people answer from their phone, which comes in handy for smaller teams who aren’t glued to a desk.
Key Highlights:
- Combines live chat with offline messaging and social channels
- Tracks visitors in real time with page-view info
- Sends automated targeted messages
- Includes mobile apps for quick replies
Contact and Social Media Information:
- Website: chatra.com
- E-mail: info@chatra.com
- Shopify App Store: apps.shopify.com/chatra
- Address: Roger Wilco LLC, 501 Silverside Rd, Suite 105 Wilmington, DE 19809, USA
- Phone: 1-703-232-1443
10. JivoChat
JivoChat brings together live chat of messengers like WhatsApp, Telegram, Instagram, and Facebook into one single window that the team works from. Agents can see who’s writing before the message even lands, and they get visitor info right there so they don’t have to ask the same questions over and over. The whole thing works on desktop apps, web, and phones, so replying never has to wait until someone’s back at their desk.
They also throw in some AI that can take care of basic stuff on its own or suggest replies when a human is typing. For stores that sell through messengers a lot, it keeps everything in one place instead of bouncing between different apps or personal phones.
Key Highlights:
- Handles chat, calls, email, and major messengers in one inbox
- Shows visitor details and typing preview during conversations
- Offers desktop and mobile apps for agents
- Includes AI for automated replies and suggestions
Contact and Social Media Information:
- Website: www.jivochat.com
- E-mail: info@jivochat.com
- Facebook: www.facebook.com/jivochat
- Instagram: www.instagram.com/jivochat
11. Richpanel
Richpanel works as a help desk built specifically for Shopify stores that pulls customer emails, chats, and social messages into one screen. Agents can edit orders, issue refunds, or check tracking numbers without leaving the ticket, which saves a lot of tab-switching. The self-service side lets customers handle simple things like checking order status or making changes themselves.
It leans heavily on AI to draft replies, summarize long threads, or spot what customers are complaining about so the team can fix repeating problems faster. Smaller support crews seem to use it when they want everything tied directly to Shopify without extra steps.
Key Highlights:
- Ties directly into Shopify orders and customer data
- Offers self-service portal for common customer tasks
- Uses AI to draft answers and summarize conversations
- Combines chat, email, and social channels
Contact and Social Media Information:
- Website: www.richpanel.com
- E-mail: sales@richpanel.com
- App Store: apps.apple.com/my/app/richpanel/id1612931297
- Google Play:play.google.com/store/apps/details?id=com.richpanel&pcampaignid=website_footer_download
- Shopify App Store: apps.shopify.com/customer-support
- Address: 1885 Cabana Dr, San Jose, CA, 95125, USA
12. Kustomer
Kustomer runs a bigger customer-service platform that mixes CRM features with chat, email, phone, and social support. Every conversation gets attached to a full timeline of the customer’s history, past orders, and whatever else the store tracks, so whoever picks up the thread already knows the backstory. Teams set up routing rules and workflows to push messages to the right person or department automatically.
The AI side handles whole conversations on its own across channels or just helps agents by suggesting next steps and pulling in relevant info. It feels aimed at shops that have grown past basic tools and need something that scales with more moving parts.
Key Highlights:
- Combines CRM timeline with omnichannel support
- Routes and automates workflows across teams
- Runs AI agents that handle full conversations
- Connects chat, email, social, and phone support
Contact and Social Media Information:
- Website: www.kustomer.com
- Facebook: www.facebook.com/heykustomer
- Twitter: x.com/kustomer
- LinkedIn: www.linkedin.com/company/kustomer
- Instagram: www.instagram.com/kustomer
- Shopify: apps.shopify.com/kustomer
13. tawk.to
People slap a little piece of code on their site and suddenly they have a full live chat setup that doesn't cost a dime - no matter how many agents they add. The dashboard shows who's looking at what page right now, what they're typing before they hit send, and even pulls together a history of past chats so the next person picking up knows what's already been said. Teams tag conversations, assign them around, or just jump in together when something needs a few heads.
They also get a built-in ticketing system, a knowledge base for visitors to poke through on their own, and some basic CRM bits to keep track of contacts. For shops that want something dead simple and free forever, it covers the basics without making anyone reach for their wallet.
Key Highlights:
- Completely free with no limits on agents or chats
- Shows real-time visitor pages and typing preview
- Includes ticketing, knowledge base, and simple CRM
- Offers desktop and mobile notifications
Contact and Social Media Information:
- Website: www.tawk.to
- E-mail: support@tawk.to
- Facebook: www.facebook.com/tawkto
- Twitter: x.com/tawktotawk
- LinkedIn: www.linkedin.com/company/tawk-to
- Instagram: www.instagram.com/tawktotawk
- Shopify App Store: apps.shopify.com/tawk-to
- Address: 187 East Warm Springs Rd, SB298 Las Vegas, NV, 89119
14. ProProfs Chat
ProProfs Chat lets teams drop a chat box on their store and handle conversations from a central spot that also pulls in Facebook and WhatsApp messages when needed. Agents see what the visitor is typing, can fire off canned responses for the usual questions, and route chats to the right department based on pre-chat forms. The proactive greetings pop up automatically to nudge people into talking instead of bouncing off the page.
There's a chatbot builder that doesn't need coding, plus options for announcements, file sharing, and even video or screen-share calls if the situation calls for it. Smaller teams seem to use it when they want something straightforward that still gives a few extra bells and whistles.
Key Highlights:
- Handles live chat plus Facebook and WhatsApp messages
- Includes no-code chatbot and proactive invitations
- Offers canned responses and chat routing rules
- Supports video calls and screen sharing
Contact and Social Media Information:
- Website: www.proprofschat.com
- E-mail: sales@proprofs.com
- Facebook: www.facebook.com/proprofs
- Twitter: x.com/proprofs
- LinkedIn: www.linkedin.com/company/proprofs
- Phone: (855) 776-7763
15. DelightChat
DelightChat puts WhatsApp, Instagram DMs, Facebook comments, email, and regular live chat all into one inbox so the support crew isn't jumping between ten different tabs. Agents can edit Shopify orders, slap on tags, or leave notes for each other right inside the ticket without leaving the screen. The AI drafts replies or refines what someone already typed, which speeds things up when the queue gets long.
On the marketing side, it hooks into the official WhatsApp API for broadcasts, abandoned-cart messages, or order updates, so shops that lean hard on WhatsApp for both support and sales keep everything in the same place. Teams handling a lot of messenger traffic tend to end up here because it feels built around those channels first.
Key Highlights:
- Combines WhatsApp, Instagram, Facebook, email, and live chat
- Ties directly into Shopify orders for quick edits
- Uses AI to draft and improve replies
- Supports WhatsApp broadcasts and automated notifications
Contact and Social Media Information:
- Website: www.delightchat.io
- E-mail: marketing@delight.chat
- Facebook: www.facebook.com/delightchat
- Twitter: x.com/delightchathq
- LinkedIn: www.linkedin.com/company/delightchat
- Instagram: www.instagram.com/delightchat
- Shopify App Store: apps.shopify.com/delightchat-ecommerce-customer-service
Wrapping It Up
At the end of the day, there’s no magic “one size fits all” live chat that secretly wins for every Shopify store. What actually matters is how your customers like to reach you and how much time your team can realistically spend in the inbox. Some shops live on WhatsApp and Instagram DMs, others still get most questions by email, and a few just need a solid widget that never leaves the site. The tools we looked at all handle those scenarios in their own way, so the right pick usually comes down to which channels you’re already busy on and how hands-on you want the automation to be.
Take a weekend, install two or three of the ones that seem closest, throw some real traffic at them, and see which interface doesn’t make you want to pull your hair out by Monday. Most of them have free plans or trials that are actually usable, not crippled demos, so you’re not gambling money just to test-drive. Whichever you land on, the biggest win is simply having something in place customers hate waiting, and even a basic “hey, we see you” message keeps more carts from getting abandoned than you’d think.
