Running a Shopify store is hard enough without juggling endless customer questions, abandoned carts, and late-night support emails. That’s where AI chatbots come in - they’re like having a tireless, always-on assistant who never misses a beat. But not all chatbots are created equal. Some barely scratch the surface, while others can recommend products, answer FAQs, and even drive conversions like a seasoned marketing pro. In this guide, we’ll cut through the noise and show you the AI chatbots that are genuinely worth your time - and your store’s growth.
How Extuitive Can Supercharge Your Shopify Store with AI
Our platform Extuitive helps Shopify stores improve advertising by using AI to generate and test campaigns efficiently. By connecting your store, our platform evaluates hundreds of thousands of simulated consumer profiles to predict which messages and creatives are most likely to resonate before any budget is spent, removing guesswork from marketing.
Extuitive tests campaigns in minutes, providing actionable insights that help merchants refine messaging, target the right audience, and launch ads that drive engagement and sales. By combining fast ad generation with data-driven validation, our platform enables Shopify store owners to make smarter decisions, save time, and grow their business with confidence.
Best AI Chatbots for Shopify to Boost Sales and Customer Support
1. Chatty
Chatty is an AI-first chat platform designed for Shopify stores that helps handle customer interactions and sales tasks without constant human supervision. The platform learns product details, pricing, and store policies quickly, and it can track browsing behavior and purchase history to provide context-aware suggestions during conversations. This allows it to respond to customer questions, suggest products, and manage basic support issues efficiently.
The AI operates continuously, meaning it can engage with customers and support sales 24/7. Chatty also integrates multiple communication channels into a single inbox, making it easier to monitor interactions and maintain a consistent customer experience. It includes a help center feature so stores can offer self-service answers while keeping their teams focused on other priorities.
Key Highlights:
- Learns product catalog and store policies automatically
- Tracks customer browsing behavior and purchase history
- Suggests upsells and complementary products in chat
- Operates 24/7 without human intervention
- Consolidates messages from multiple channels in one inbox
- Includes a help center for self-service support
- No coding required for setup
Who it’s best for:
- Shopify stores looking for AI-assisted sales support
- Businesses that want to manage customer service with fewer human resources
- Stores needing a single platform to handle multiple communication channels
- Merchants who want automatic product recommendations in chat
- Teams seeking easy setup without technical skills
Contact Information:
- Website: meetchatty.com
- E-mail: win@meetchatty.com
- Shopify App Store: apps.shopify.com/chatty
- LinkedIn: www.linkedin.com/showcase/meetchatty
2. SmartBot
SmartBot is an AI-powered chatbot designed specifically for Shopify stores. It learns from store data, including products, orders, FAQs, and terms, and adapts to inventory updates and page changes. This allows it to provide accurate responses to customer inquiries and assist with various tasks like product recommendations and order tracking. By continuously learning customer preferences, SmartBot can offer a more tailored shopping experience, helping stores manage interactions efficiently without constant human supervision.
The platform also supports post-sales operations, allowing stores to handle order tracking and basic customer service more consistently. It integrates seamlessly with Shopify, enabling merchants to set up the chatbot quickly without coding. SmartBot can be customized to match store branding and consolidates interactions into a smooth, organized workflow for both customers and store teams.
Key Highlights:
- Learns store data including products, orders, FAQs, and terms
- Adapts to inventory changes and page updates automatically
- Provides personalized product recommendations
- Supports post-sales operations such as order tracking
- Seamless Shopify integration with no coding required
- Customizable chat widget to match store branding
- Consolidates interactions for a consistent workflow
Who it’s best for:
- Shopify stores that want AI-assisted customer support
- Merchants needing personalized product recommendations in chat
- Teams looking to reduce repetitive post-sales tasks
- Stores seeking quick setup without technical knowledge
- Businesses that want a consistent workflow across customer interactions
Contact Information:
- Website: www.bestchat.com
- E-mail: info@bestchat.com
- Shopify App Store: apps.shopify.com/smartbot
- Twitter: x.com/BestChat_im
- Address: 20 Eglinton Avenue West, Toronto, Ontario
3. Tidio
Tidio is an AI-driven platform for Shopify stores that combines live chat and automation to handle customer interactions. Its AI agent, Lyro, can manage common questions, track context from previous conversations, and offer guidance based on customer behavior. The system organizes workflows and integrates with multiple tools, allowing teams to handle support and sales efficiently without switching between platforms.
The platform is designed to help stores automate repetitive tasks while keeping responses consistent with the brand voice. It supports proactive messaging, lead capture, and basic customer service tasks, allowing teams to focus on more complex or priority issues. Tidio also provides analytics and workflow optimization to help stores maintain organized and scalable support operations.
Key Highlights:
- Combines live chat with AI-driven automation
- Context-aware responses based on conversation history
- Handles repetitive tasks to free up support teams
- Integrates with Shopify and over 120 other tools
- Supports proactive messaging and lead capture
- Provides workflow organization and analytics
- Maintains brand voice alignment in responses
Who it’s best for:
- Shopify stores that want to automate routine support tasks
- Teams looking to improve response time without adding staff
- Stores needing multi-channel support in a single platform
- Merchants who want context-aware AI responses
- Businesses aiming to streamline workflows while maintaining brand consistency
Contact Information:
- Website: www.tidio.com
- Shopify App Store: apps.shopify.com/tidio-chat
- Facebook: www.facebook.com/TidioCX
- Twitter: x.com/tidiocx
- LinkedIn: www.linkedin.com/company/tidio-ltd
- Instagram: www.instagram.com/tidiocx
4. Jotform AI Chatbot
Jotform AI Chatbot focuses on making website interactions smoother by combining real-time answers with guided form support. Instead of giving users long static pages to read, it responds to common questions directly and keeps the conversation moving. They allow teams to train the chatbot on their own data, so it reflects the information visitors actually look for, whether that is product details or basic policies. The tool also adapts to different tones and styles, which helps it blend naturally into a store’s brand voice without feeling out of place.
One thing that stands out is how it handles forms. Rather than leaving shoppers to figure things out alone, it walks them through fields step by step, making the process feel less rigid and more approachable. Its customization options let merchants adjust the look and behavior of the chatbot, and embedding it on any page is straightforward. While Jotform is not built specifically for Shopify, the Shopify app integration makes it usable for store owners who want a chatbot that can guide visitors, answer quick questions, and reduce friction in places where users often hesitate.
Key Highlights:
- Supports custom training using brand-specific data and FAQs
- Offers guided form completion for more accurate submissions
- Provides instant responses to frequent questions
- Allows visual and tone customization to match branding
- Can be embedded on various site pages with a simple code
- Integrates with Shopify through the dedicated app
Who it’s best for:
- Stores that rely heavily on forms for inquiries, bookings, or applications
- Merchants who want a customizable chatbot without coding
- Teams that need consistent responses based on their own data
- Shopify stores looking to reduce repetitive support questions
Contact Information:
- Website: jotform.com
- Shopify App Store: apps.shopify.com/jotform-ai-chatbot
- Google Play: play.google.com/store/apps/details?id=com.jotform.v2
- Facebook: www.facebook.com/Jotform
- Twitter: x.com/jotform
- LinkedIn: www.linkedin.com/company/jotform
- Address: Jotform Inc. 4 Embarcadero Center, Suite 780, San Francisco CA 94111
5. Juphy AI
Juphy AI focuses on giving Shopify stores a way to handle sales questions and basic support without needing someone online at all hours. They use an AI assistant that learns from the store’s catalog and FAQ content, so it can respond to product questions, recommend items, and guide shoppers who are unsure about what to pick. The assistant can also work across different channels, including Instagram DMs, which helps stores answer customers wherever they reach out. Their approach centers on reducing the time shoppers spend searching for information and keeping conversations moving without long pauses.
They also include tools that help with operational tasks, like handling common support requests and pointing customers toward the right products or categories. Stores can retrain the assistant whenever their catalog changes or when new information becomes important. Juphy AI supports multiple languages and offers features like smart pop-ups that nudge visitors into starting a conversation. Setup does not require technical work, and the integration pulls product information directly from Shopify, so the assistant can start working with updated details.
Key Highlights:
- Learns directly from product catalogs and FAQ content
- Supports product suggestions and item navigation
- Includes multilingual conversation support
- Offers smart pop-ups to encourage engagement
- Can be retrained with new or updated information
- Integrates with Shopify and other external tools
- Responds on both the website and Instagram DMs
Who it’s best for:
- Stores that want an assistant to manage basic product questions
- Merchants looking to reduce manual support tasks
- Teams that need multilingual interactions
- Shopify stores that want to guide shoppers toward the right items
- Brands active on both their website and Instagram for customer communication
Contact Information:
- Website: juphy.com
- Shopify App Store: apps.shopify.com/juphy
- Facebook: www.facebook.com/juphyHQ
- Twitter: x.com/JuphyHQ
- Instagram: www.instagram.com/juphy_hq
6. Gobot
Gobot takes a different angle compared to many Shopify focused chatbots. Instead of centering everything around customer support conversations, they lean heavily into first party data collection and guided shopping experiences. They use tools like identity tracking to help stores recognize anonymous visitors and reconnect with people who browse without signing up for anything. Alongside that, their conversational flows ask shoppers simple questions about their needs and then point them toward items that fit. The experience aims to reduce choice overload and make browsing feel more directed, especially for stores with large catalogs.
They also integrate with a wide range of ecommerce tools, so the data collected during these interactions can shape email, SMS, and onsite content. This gives merchants a more complete picture of what shoppers are looking for and how they behave before buying. Gobot's setup focuses less on handling support tickets and more on gathering useful information that can guide product recommendations, personalize marketing, and reconnect with visitors who leave before purchasing.
Key Highlights:
- Collects first party data from both known and anonymous visitors
- Uses guided conversations to learn shopper preferences
- Recommends products based on individual needs
- Helps re engage site abandoners through email and SMS
- Integrates with tools like Klaviyo, Gorgias, Zendesk, and others
- Works with leading ecommerce platforms, including Shopify
Who it’s best for:
- Stores that want to build stronger first party data for marketing
- Merchants with large catalogs who need structured recommendation flows
- Teams focused on email and SMS personalization
- Brands looking for ways to identify and re engage anonymous visitors
Contact Information:
- Website: www.getgobot.com
- Shopify App Store: apps.shopify.com/gobot-1
7. Re:amaze
Re:amaze brings customer conversations from different channels into one place, which helps Shopify stores keep track of questions without juggling multiple tabs. They focus on giving teams a single space to handle email, live chat, social messages, SMS, and even video calls. Their system allows teams to work together through assignments and internal notes, so responses stay consistent even when several people are involved. They also include tools to automate recurring tasks, suggesting replies or creating quick responses based on what customers usually ask.
They extend beyond basic chat functions by offering built-in help centers, customer data insights, and ways to monitor what shoppers are doing on the site in real time. Stores can use features like automated messages, office hours, and customizable chatbots to guide visitors or answer routine questions. Their integration with Shopify pulls in customer and order details, which helps support teams understand the context without needing to switch systems. This setup makes it easier for stores to maintain steady communication, especially when traffic is high or multiple brands sit under one account.
Key Highlights:
- Centralizes email, chat, social messages, SMS, and more
- Automates common tasks with machine learning and custom workflows
- Includes built-in help centers and FAQ tools
- Offers real-time customer activity monitoring
- Provides AI-assisted replies, summaries, and sentiment checks
- Supports multiple storefronts in a single account
- Integrates with a wide range of ecommerce and support tools
Who it’s best for:
- Stores that want all customer communication handled in one place
- Teams managing multiple brands or storefronts
- Merchants looking to automate repetitive support tasks
- Shops that need both live chat and self-service options
- Businesses wanting customer data and activity insights alongside chat
Contact Information:
- Website: www.reamaze.com
- Shopify App Store: apps.shopify.com/reamaze
- App Store: apps.apple.com/us/app/reamaze-mobile/id1190166501
- Google Play: play.google.com/store/apps/details?id=com.reamaze.farstar
- Facebook: www.facebook.com/reamaze
- Twitter: x.com/reamaze
- Instagram: www.instagram.com/reamaze
8. Gorgias
Gorgias centers its platform around handling customer conversations in one place while giving Shopify stores tools to respond faster and keep interactions organized. They connect live chat, email, social messages, and other channels into a single dashboard, so teams are not switching between apps to follow a single issue. Their system includes an AI agent that works through common questions, suggests replies, and guides customers toward solutions without needing a person involved every time. Since it ties directly into Shopify, support teams can view order details, edit orders, and access product information without leaving the interface.
Beyond support, they also include features for guiding shoppers while they browse. Stores can set up proactive chat prompts, run simple campaigns, or help customers with product recommendations based on what they are looking at. This gives teams a way to assist visitors in real time, not only after they send a message. The platform integrates with many ecommerce tools, so it fits into existing setups without forcing teams to change much. Overall, they aim to support customer conversations throughout the whole shopping process, from basic questions to post purchase issues.
Key Highlights:
- Combines support channels like chat, email, social messaging, and SMS
- Includes an AI agent for routine questions and reply suggestions
- Connects directly with Shopify to view and edit orders
- Offers proactive chat tools for guiding shoppers
- Supports integrations with many ecommerce apps and services
- Provides one workspace for both support and sales conversations
Who it’s best for:
- Stores wanting to manage all customer communication in one dashboard
- Teams that handle both pre purchase and post purchase questions
- Merchants looking to automate simple support tasks
- Shops that want proactive chat tools to help visitors while they browse
- Brands that rely on a large tech stack and need broad integrations
Contact Information:
- Website: www.gorgias.com
- Shopify App Store: apps.shopify.com/helpdesk
- App Store: apps.apple.com/ua/app/gorgias-helpdesk/id1397660619
- Google Play: play.google.com/store/apps/details?id=com.gorgias.main
9. Maisie
Maisie focuses on handling customer questions automatically while giving Shopify stores a way to guide shoppers during different stages of their visit. Their assistant is built to respond to common queries at any hour, using store information and past answers to keep replies consistent. They also allow customers to check their order status directly through the chat, which reduces the number of routine questions going to support teams. When a situation needs a person, conversations can shift to live chat or email so the team can step in with more context.
Alongside support tasks, they offer tools that help visitors make purchase decisions. Stores can set up simple quizzes that guide shoppers toward the products that fit their needs, as well as use conditional prompts or offers based on how a visitor is browsing. They also include options to collect email or SMS opt-ins, giving merchants a way to continue conversations outside the website. The chat experience can be adapted with templates, rules, and design controls, so stores can build something that matches their layout and shopper behavior.
Key Highlights:
- Handles common customer questions with an AI assistant
- Provides real-time order status updates inside the chat
- Shifts conversations to a human team when needed
- Offers product recommendation quizzes for shoppers
- Supports targeted offers and prompts based on browsing behavior
- Includes tools for gathering email and SMS opt-ins
- Allows customization of chatbot flows and appearance
Who it’s best for:
- Stores that want to reduce routine support tickets
- Teams looking for a mix of automated help and human handoff
- Merchants wanting to guide shoppers toward suitable products
- Shops focused on collecting more subscribers for email or SMS
- Businesses that prefer customizable chatbot templates and triggers
Contact Information:
- Website: www.maisieai.com
- Shopify App Store: apps.shopify.com/maisie-conversational-commerce
- Facebook: www.facebook.com/maisiethemarketer
- Twitter: x.com/maisie_ai
- Instagram: www.instagram.com/maisiebot
- Address: 11-13 Cubitt Street Cremorne Victoria, Australia
10. Formilla
Formilla offers a mix of live chat, chatbots, and on-site marketing tools that help Shopify stores stay connected with visitors in real time. Their chatbots can step in around the clock to handle simple questions, guide shoppers, or collect contact details when the team is offline. When a conversation needs a human touch, staff can jump in through the live chat inbox, where they also see customer details and past interactions. The platform is built to work across sales and support tasks, so stores can help shoppers make decisions while keeping routine questions from piling up.
Beyond chat, Formilla includes tools like popups and automated emails that aim to bring more visitors into the store’s funnel. Stores can use their popup builder to collect emails, show targeted messages, or prompt shoppers to start a chat. Everything is customizable, from the look of the chatbot to the timing of popups, giving teams flexibility without needing technical skills. The setup is straightforward, which can be helpful for smaller stores that want something functional without spending too much time configuring it.
Key Highlights:
- 24/7 chatbot that answers basic questions and captures leads
- Live chat for direct conversations with customers
- Popups and automated emails for on-site marketing
- Customer data visible during live chats
- Customizable chatbot and popup designs
- Works across sales, support, and lead generation
Who it’s best for:
- Stores that want a simple all-in-one chat and marketing tool
- Teams looking to automate common customer questions
- Shops interested in using popups to collect emails or prompt chats
- Merchants that want a mix of live chat and automated conversations
Contact Information:
- Website: www.formilla.com
- E-mail: support@formilla.com
- Shopify App Store: apps.shopify.com/formilla-live-chat
- Facebook: www.facebook.com/FormillaLLC
- Twitter: x.com/Formilla
- Phone: 619.348.5158
11. Ochatbot
Ochatbot is presented as an AI chatbot platform built around helping online stores manage customer questions, guide shoppers, and simplify support tasks. They offer a mix of generative AI and more controlled scripted responses, giving stores room to choose how flexible or structured they want their bot to be. The tool pulls product data directly from a Shopify store, which lets it handle real product questions and show items inside the chat window instead of sending shoppers around the site. Because of this setup, the bot often feels more like an assistant than a pop-up, responding to product searches, order questions, or general browsing needs without forcing visitors into rigid menus.
Beyond answering questions, they focus on practical eCommerce features. Things like abandoned cart prompts, order tracking, page-based triggers, and product suggestions are all built into the system. The chatbot can nudge visitors at certain points in their journey, help them check order status, or surface items that match what someone is browsing. They also offer some reporting tools that show how people interact with the chatbot, which can help merchants understand where shoppers get stuck or what they tend to ask most often. Overall, the platform leans toward reducing repetitive support tasks while giving customers a smoother way to move through the store.
Key Highlights:
- Connects to Shopify product data for search, recommendations, and add-to-cart actions
- Supports both generative AI and scripted flows
- Provides order tracking and customer service responses inside the chat
- Uses page-level triggers to start conversations at specific points
- Offers analytics on conversations, engagement, and customer behavior
- Includes upsell and cross-sell prompts inside the chat window
Who it’s best for:
- Shopify stores that want an AI chatbot with direct product feed syncing
- Brands looking to reduce support load while keeping responses consistent
- Stores that want both flexible AI conversations and controlled workflows
- Merchants interested in using chat-based product suggestions and reminders
Contact Information:
- Website: ochatbot.com
- E-mail: support@ometrics.com
- Shopify App Store: apps.shopify.com/ochatbot-by-ometrics
- Facebook: www.facebook.com/Ometrics
- Twitter: x.com/ochatbotai
- Instagram: www.instagram.com/ochatbot
- Phone: 800-700-8077
12. Relish AI
Relish AI is kind of like having a helpful assistant on your Shopify store that never sleeps. It’s built to handle everyday customer questions about products, store policies, or orders, without needing a human to jump in every time. One of the neat things is its conversational search - shoppers can type what they’re looking for, and the bot actually understands it, instead of forcing them through rigid menus. Since it’s GPT-powered, it can handle all sorts of questions and adapt as people interact with it.
It doesn’t just chat for chatting’s sake, either. Relish AI can manage returns, exchanges, cancellations, and other routine support tasks that usually clog up your inbox. And if something needs a human touch, it can seamlessly hand the conversation over to a live agent. On top of that, it can nudge shoppers with abandoned cart reminders or campaign-style prompts at key moments, helping you recover potential sales without lifting a finger. Over time, it actually learns from interactions and gets better at answering questions - so it keeps improving as your store grows.
Key Highlights:
- GPT-powered chatbot that answers product and store questions
- Conversational search to help shoppers discover items
- Automates returns, exchanges, and cancellations
- Abandoned cart reminders and conversational campaigns
- Live agent transfer and helpdesk integrations
- Automated AI training based on customer interactions
Who it’s best for:
- Shopify stores wanting an AI assistant that can handle both sales and support tasks
- Merchants that need a chatbot able to learn and improve with use
- Stores looking to reduce repetitive support workload
- Brands seeking conversational product discovery instead of simple menu-based chatbots
Contact Information:
- Website: www.relish.ai
- E-mail: hello@relish.ai
- Shopify App Store: apps.shopify.com/relish-ai-shopping-assistant
- Facebook: www.facebook.com/gorelishai
- Twitter: x.com/ai_relish
- LinkedIn: www.linkedin.com/company/relish-ai
- Instagram: www.instagram.com/relishai
Conclusion
Wrapping everything up, choosing an AI chatbot for a Shopify store isn’t really about chasing the flashiest features. It usually comes down to how well the tool fits into the day-to-day rhythm of the store. Some chatbots lean more toward customer support, others help with product discovery, and a few try to blend both worlds without getting in the way. What matters most is whether the bot can actually make life easier for shoppers and for the people running the store.
Once you start comparing them side by side, it becomes clear that each option solves slightly different problems. One might be great at handling product questions, another might shine with order-related tasks, while a third quietly helps reduce abandoned carts. No single choice will be perfect for everyone, but the good news is that Shopify merchants have more solid, practical options than ever. With the right setup, a chatbot can take over the repetitive stuff, keep conversations moving, and give customers a smoother experience without adding extra work behind the scenes.
